Refund policy

RETURNS AND REFUNDS EXPLAINED

We hope you are delighted with your purchase. In the unlucky event the item doesn’t meet your expectations, or if you simply change your mind and don’t need the item anymore, you have a right to return the item within 14 days from receiving it, as long as it’s unused and in the original packaging.

Please note, if you ask for a refund, we will issue it when the item is returned, and the amount will only include the price of the item, it won’t include postage charges.

RETURNING YOUR ORDER IF YOU CHANGE YOUR MIND

When you return an item to us, please remember to include the order number your return relates to, your details and a note stating whether you want a refund or a replacement.

We will only refund postage if the item is faulty. If you change your mind or want to return the item for other reasons, you will be paying for postage. The refund or replacement will only be issued once we receive the return, please make sure to let us know when the item was sent back.

RETURNING YOUR ORDER IF GOODS ARE DAMAGED

If you receive defective goods, you need to send them back to us so we can look into the issue. If the fault is acknowledged by Green&Heath, we will issue a replacement or a refund according to your preferences. 

If your item is faulty, please get in touch with us and we will share with you a link to arrange collection.

Please note, you have the same right to get a return or refund if you bought something faulty during a sale. If you ask for a refund on a sale item, you will receive back the amount you paid for. This will be the case even if the sale has ended and the item returned to its original price.

MY ORDER HASN’T BEEN DELIVERED WHEN EXPECTED, WHAT SHOULD I DO?

If your order hasn’t been delivered on the expected delivery date, please don’t worry. We’re sorry about the inconvenience you might experience and we thank you in advance for your patience and understanding. Please remember that deliveries are currently taking longer.

RECEIVING A REFUND

If you paid by credit card, a refund may take up to 10 business days for your bank to complete the transaction. For PayPal, refunds will be paid directly into your account, which can take between 3 to 5 days to clear.
Please note, we are not able to refund any postage charges unless there were incorrect or faulty items. We will charge for sending any exchange items by post.

RETURN ADDRESS

Please send the item(s) to the address below:
Green&Heath
Customer Returns
Unit 25, 22 Church Road
Bristol
BS5 9JA
We advise that you ensure the return shipment, as you will be liable for any damage to the goods until we receive them. We also recommend that you use a secure, trackable shipper and retain the proof of sending.
 
INTERNATIONAL RETURNS

If returning an international order, clearly mark BRITISH RETURN GOODS on the
description to avoid paying unnecessary charges. You will pay for return postage; we will refund it only if the item is faulty.
 
BESPOKE PIECES

We are unable to accept returns on bespoke items, personalised or made to specific measurements.

 

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